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Tuesday 3 September 2019

Adecco Abu Dhabi is now recruiting Customer Service Representatives (CSR), Contact Centre for one of the leading banking industry in UAE.

Candidates with minimum 1-2 years experience in customer services / Contact Centre can apply.

Job description :

 Provide excellent customer service by attending to incoming calls within the quality guidelines
 Handling and resolving customer complaints to customer satisfaction within the defined authority limits and to escalate as per process
 Recommend potential products or services to management by collecting customer information and analysing customer needs
 Ensure quality of inbound / outbound calls by achieving set targets in terms of service standards and customer satisfaction scores
 Contribute to the business by generating new prospects/Leads and upselling for all types of FAB products
 Maintains customer records by updating customer history through service requests/complaints and Notes
 Maintain confidentiality of the bank’s customers and data 
 Ensure the business meets its obligations under the Bank’s Policies and Standards and under local laws/regulations

Excellent communication skill in English &/or Arabic.

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